FAQs

You will need to fill out a medical release for records to be sent to anyone other than the patient’s PCP or yourself. You can fill out a release in our office or have one faxed to us at 865-546-1123. We will be happy to send to another providers office free of charge however if you are wanting to obtain them for yourself there is a $20 fee. Medical records can take an average of 7-10 business days to have ready.

A biological/adopted parent or legal guardian (with custody paperwork) will need to be present for the first appointment. Please bring a valid photo id, insurance card for the patient, and a list of any medications that the patient is currently taking.

You will need to take your stool sample to the registration desk at the East Tennessee Children’s Hospital within 24 hours of collection.

Please provide the office with the paperwork from your employer for the provider to complete. There is a $25 fee.

Please call our billing office at 865-670-6199 and they will be able to assist you with all billing questions.

For a return visit, a parent/legal guardian/an adult listed on the HIPAA form will have to be present for a visit until the patient turns 18.

Anytime you think you may be late it is always best to call the office to make sure the provider will still be able to see you. If you are going to be more than 15 minutes late to the appointment you may be asked to reschedule.

Yes, if you do not have access please contact the office with a valid email address and we will be able to send you a link to set it up.

Some lab testing will be available on the portal. If there is any testing that comes back that the provider feels like needs immediate attention, the nurse will contact you.

The office will still be open to in-office patients but our phones will closed from 11:45-12:45.